We, at Koshayojan Services DMCC, operate the SMART, a prominent virtual asset exchange platform specializing in the listing of tokenized Real-World Assets. Our unwavering commitment to adhering to the highest standards of regulatory compliance within the virtual asset ecosystem is paramount to us. We deeply understand the critical importance of safeguarding the interests of our esteemed customers. It is with this unwavering dedication that we have implemented comprehensive processes and procedures meticulously designed to align with the exacting Virtual Asset (VA) Standards as prescribed by the Virtual Assets Regulatory Authority (VARA).
Our primary focus is on preserving transparency, security, and trust within the virtual asset landscape. To achieve this, we have instituted robust measures that not only meet but exceed the regulatory requirements laid out by the VARA. These encompass a wide spectrum of factors, including but not limited to, rigorous customer due diligence, robust anti-money laundering (AML) protocols, thorough know-your-customer (KYC) procedures, vigilant transaction monitoring, and effective reporting mechanisms.
We firmly believe that our strict adherence to the VARA's VA Standards not only fortifies the integrity of our platform but also establishes a commendable benchmark for the industry as a whole. By steadfastly adhering to these standards, we aspire to contribute to the long-term sustainability and legitimacy of the virtual asset ecosystem.
CONFLICT OF INTEREST:
Koshayojan Services DMCC is committed to upholding transparency, fairness, and the highest standards of corporate governance in all our endeavors through our Conflict-of-Interest Policy. Our policy underscores our dedication to safeguarding the interests of our stakeholders, including shareholders, employees, vendors, clients and users.
We address conflicts of interest comprehensively, recognizing situations where personal interests may intersect with professional obligations. A robust framework has been established for the identification, documentation, management, and mitigation of such conflicts, fostering ethical behavior and prudent decision-making.
Our Associates are guided by a set of principles that prioritize the Koshayojan and its subject’s best interests. They are expected to comply with local laws, internal policies, and employment agreements, ensuring that personal interests do not compromise their professional responsibilities. In addition, stringent measures have been put in place to prevent any improper influence or undue advantage in transactions conducted on our platform.
For further information, please refer to our detailed Conflict of Interest Policy [download]
WHISTLEBLOWING:
We dedicated to formulating a comprehensive framework for safeguarding whistleblowers, guaranteeing that no individual who has disclosed information will:
Koshayojan's Corporate Information disclosures:
GRIEVANCE REDRESSAL:
At Koshayojan DMCC, we have implemented a robust and user-friendly system for receiving and addressing any concerns or feedback from our valued platform users. We understand the importance of transparent communication and take all complaints seriously. To ensure a seamless process, we have set up a dedicated Grievance Redressal Portal, which can be accessed at compliance@smartdubai.io. Through this portal, users can easily submit their reports or complaints, allowing us to promptly investigate and resolve any issues that may arise.
We are committed to continuously improving our services and appreciate the trust our users place in us. Rest assured, all complaints received will be treated with utmost confidentiality and diligence in accordance with the Complaints Handling Procedures detailed in Market Conduct Rule Book of VARA. For more information, please refer to VARA Market Conduct Rule Book- Rule III A & B. [download]
For further details, please refer to SMART market conduct rulebook [download].
SMART EXCHNANGE LICENSE:
We are delighted to inform you that Koshayojan is currently in the process of obtaining a license for Virtual Assets Exchange Services, under the regulation of VARA in Dubai. VARA, a distinguished regulatory authority in Dubai, has recently unveiled the Virtual Assets and Related Activities Regulations for 2023. These regulations provide a comprehensive framework for Virtual Assets (VAs), underpinned by principles of economic stability and global financial security. [download]
Further, we want to assure our customers onboarding the exchange that we are fully committed to adhering to these regulations and upholding the highest standards of integrity and compliance in all our operations. This step underscores our dedication to providing a secure and trustworthy platform for virtual asset transactions in accordance with VARA guidelines.
KOSHAYOJAN’S COMMITMENT TO VIRTUAL ASSET STANDARDS:
In compliance with the Virtual Asset (VA) Standards set forth by the Virtual Assets Regulatory Authority (VARA), we would like to provide you with a summary of key considerations we undertake in relation to all Virtual Assets:
Currently Koshayojan does not have any live Virtual Asset offered in the market regulated by VARA.As a part of our commitment to transparency and regulatory compliance. Here's key information on each Virtual Asset we will offer:
For more information, please download Exchange Policy of VARA [Rule II.B.1]